Terms and Conditions

1. Engagement & Acceptance

By engaging Ataur Digital Marketing Agency ("Agency") for digital marketing services, custom web development, search engine optimization, paid advertising management, or consulting retainers, the Client agrees to the terms and conditions outlined herein and in any accompanying Statement of Work (SOW) or Service Agreement.

2. Scope of Services & Deliverables

The specific deliverables, sprint timelines, performance goals, and communication cadences for each engagement will be detailed in the Client's active retainer agreement or project proposal. Any work requested outside of the agreed scope will be estimated separately as an add-on sprint or custom hourly scope.

3. Client Responsibilities & Cooperation

Timely completion of marketing objectives depends upon reasonable client cooperation. The Client agrees to provide necessary brand assets, credentials (Search Console, Google Analytics, CMS, ad accounts), and timely feedback on creative reviews. Delays caused by lack of client asset delivery do not postpone monthly retainer obligations.

4. Intellectual Property & Asset Ownership

Upon receipt of full payment for services rendered, the Client owns 100% of all custom deliverables created specifically for their account, including: custom website code, design mockups, written copy, brand logos, and advertising creative. The Agency retains ownership of proprietary agency frameworks, diagnostic tools, and internal automation scripts.

5. Billing, Invoicing & Payment Terms

Retainers are billed in advance at the start of each monthly billing period. One-off projects require a 50% deposit prior to project kickoff with the remaining balance due upon milestone completion. Invoices are payable within 15 days of issuance via bank wire, ACH, or credit card.

Advertising Spend: All media ad spend (Google Ads, Meta, TikTok) is funded directly by the Client via their own credit cards on the respective platforms. The Agency never holds, brokers, or marks up direct media spend.

6. Retainer Termination & Cancellation

Our monthly retainers carry an initial 90-day onboarding period to establish statistical baselines and execute core technical fixes. Following the initial period, retainers continue month-to-month and may be cancelled or modified by either party upon written 30-day notice.

7. Search Engines & Third-Party Platforms Disclaimer

While the Agency employs industry-leading, 100% white-hat methodologies, the Client acknowledges that third-party platforms (Google, OpenAI, Meta, TikTok, Microsoft) continuously update their proprietary ranking algorithms and advertising policies. Consequently, the Agency cannot warrant or guarantee specific permanent ranking positions or exact ROAS multiples.

8. Limitation of Liability

To the fullest extent permitted by applicable law, the Agency shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use third-party platforms, hosting outages, or platform algorithm adjustments. The Agency's total aggregate liability shall not exceed the total fees paid by the Client to the Agency during the three (3) months preceding the event giving rise to liability.

9. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws applicable to international commercial service contracts, with dispute resolution conducted through binding professional arbitration.

10. Inquiries & Legal Notices

For questions or notices regarding these Terms and Conditions, please contact us at:

Legal Team: legal@atauragency.com
Agency: Ataur Digital Marketing Agency